Feedback Completed: 05/05/2007
Dealership Name: Livermore Auto Mall
Name: Kelly
Sales Manager: Joseph Hashimi
Comments: Joseph was an execellent salesman! He wasn't pushy and very approachable! He gave perfect customer service!
Feedback Completed: 06/26/2007
Dealership Name: Livermore Auto Mall
Name: John
Sales Manager: Sayed Hamed Hashimi
Comments: Excellent and helpful service. It is a nice experience to purchase the car from Livermore Honda !
Feedback Completed: 06/27/2007
Dealership Name: Livermore Auto Mall
Name: Jacklyn
Sales Manager: Henry Kimber
Comments: Henry is a great fleet manager an is 24 mo. i will buy another car from him. thanks jackie!
Feedback Completed: 07/01/2007
Dealership Name: Livermore Honda
Name: Noah
Service Writer: Eric Tiedemann
Comments: Great Service! Expect me to be there for all my Honda services! Thank you and please keep up the good work!
Feedback Completed: 7/6/07
Dealership Name: Livermore Honda
Name: Joana
Sales Manager: Chari Taw Comments: Fabulous group of individuals. From the online quote to the financing, you had superb service throughout the car purchasing experience. I would highly recommend your auto mall to friends.
Feedback Completed: 07/12/2007
Dealership Name: Livermore Honda
Name: Fernando
Service Writer: Ray
Comments: Thanks Livermore Honda for all the great service you provide for my 2007 Honda Element. The Service Department is always great in getting my car serviced and I enjoy ever visit. The Part department is also great for getting all my accessories for my Element. Once thanks again to the Service Dept. and Parts Dept..
Feedback Completed: 08/9/2007
Dealership Name: Livermore Honda
Name: A Mayes
Sales Manager: Henry Kimber
Comments: I was very satisfied with every aspect of the purchase of my Honda Civic. Henry Kimber was great to work with.
Feedback Completed: 08/14/2007
Dealership Name: Livermore Honda
Name: E Carrillo
Sales Manager: Chari Taw
Comments: This was one of the easiest car purchases we have had in a long time. Chari was wonderful. We took care of everything except for the financing prior to arrival and everything was ready to go. Would recommend her and the dealer to friends and family. Thanks for a great experience.
Feedback Completed: 08/23/2007
Dealership Name: Livermore Honda
Name: S. Coats
Sales Manager: Maria Roberts
Comments: Maria and Chari were very helpful and friendly (Chari via e-mail). Everyone that I came into contact with while I was purchasing my car was great! Mike was very clear about the finance papers I was signing and Maria was so very kind to follow me home so I could drop off my old vehicle and be able to drive my awesome new Civic! Keep up the good work and don't change a thing - your team is amazing! I will definitely buy my next car there when the need arises as well as come back for maintenance on my Civic.
Feedback Completed: 09/05/2007
Dealership Name: Livermore Honda
Name: Peter
Sales Manager: Henry Kimber
Comments: Thank you again for Henry Kimber and his team, Chari, Mark, Kevin and Ray, who made the sale experience absolutely wonderful. From start to finish. Never before and you guys are excellent!!
Feedback Completed: 09/05/2007
Dealership Name: Livermore Honda
Name: Jeffery
Sales Manager: Joseph Hashimi
Comments: Excellent customer service. Joseph was knowledgeable about the vehicle, took time to show us the features on the vehicle and review the CR-V manuals. First rate customer focus.
Feedback Completed: 09/12/2007
Dealership Name: Livermore Honda
Name: Mark
Sales Manager: Sayed Hamed Hashimi
Comments: I found all of the employees that participated in the sale of my new Ridgeline to be very courteous, with an accomodating low pressure approach that I appreciated. You have a very professional and friendly staff and I will recommend your dealership in the future to friends and family looking for a car.
Feedback Completed: 09/13/2007
Dealership Name: Livermore Honda
Name: Cindy
Service Writer: Eric Tiedemann
Comments: Wow, Eric did a fantastic job getting my Honda Pilot running properly. Everything was done in a timely manner. I will make the drive any day to your Livermore location. (I live in Tracy).
Feedback Completed: 09/14/2007
Dealership Name: Livermore Honda
Name: Nicholas
Service Writer: Barry Strock
Comments: We love your dealership! It's nice to have a quality vehicle and also to have a quality dealer to work with as well. I have nothing but praise for Livermore Honda.
Feedback Completed: 09/14/2007
Dealership Name: Livermore Honda
Name: Christine
Sales Manager: Mukhtar Nazari
Comments: I love my new Honda. We were very happy with our experience at Livermore Honda and would recommend it to our friends. It was well worth the drive from Folsom.
Feedback Completed: 09/15/2007
Dealership Name: Livermore Honda
Name: Marion
Service Writer: Terry Pitts
Comments: Awesome, friendly, quick and affordable - thanks
Feedback Completed: 09/18/2007
Dealership Name: Livermore Honda
Service Writer: Barry Strock
Comments: Auto, shuttle, and personal service were all outstanding. A job well done!
Feedback Completed: 10/10/2007
Dealership Name: Livermore Auto Mall
Name: Fernando
Service Writer: Billy Smith
Comments: Once again I I'm very pleased with the service I get at Livermore Honda and I always looking forward to my next visit. Livermore Honda make me feel like family. Keep up the good work
Feedback Completed: 10/12/2007
Dealership Name: Livermore Auto Mall
Service Writer: Billy Smith
Overall Score: N/A
Comments: Awesome! I enjoyed the experience from start tofinish. VERY well done, VERY smooth, a great value! The only thing missing was a free lunch spread! (and no one expects that!) Thank you for a great experience. I will be back.
Feedback Completed: 11/12/2007
Dealership Name: Livermore Auto Mall
Name: George
Sales Managerr: Richard PhillipsComments: we had a very positive experience with our purchase. our sales agent Richard and our finance person were both very professional and helpful
Feedback Completed: 01/04/2008
Dealership Name: Livermore Auto Mall
Name: Joanne
Comments: I just wanted to thank you for providing excellent service. Great response time to my questions via email. Honda of Livermore provided by far the best customer service I found on the net.
Name: Emily
Sales Manager: Maria
Comments: Maria was my consultant. She is helpful, knowledgeable,and an excellent person to talk to about Honda.
Name: Joanne Lim
Sales Manager: Henry Kimber
Comments: I just wanted to thank you for providing excellent service. Great response time to my questions via email. Honda of Livermore provided by far the best customer service I found on the net.
Feedback Completed: 01/11/2008
Dealership Name: Livermore Auto Mall
Name: Joseph
Comments: I must say that this was the best experience I have ever had purchasing an automobile. Mo was our salesperson and he was absolutely wonderful. No sales pressure and his knowledge of your Odyssey line helped us decide on just the right model. The manager that decided on our trade in value and the cost of the car was very direct and decisive. He let us know exactly what he could do for us right away and never wavered. The cash we needed was a bit higher than we were expecting to spend so we needed time to think it over. Again, no pressure. We returned a week later. Mo remembered us right away and had saved his paperwork. The manager doing the negotiations gave us the same offer as he had the week prior which was very much appreciated. It was most kind that your staff allowed us the time we needed to think things through. Eventhough we live in Dublin, we plan on returning to Livermore Honda for all of our Odyssey's services and repairs. Thank you to everyone that helped us at Livermore Honda. Debbie
Feedback Completed: 01/22/2008
Dealership Name: Livermore Auto Mall
Name: Thomas
Sales Manager: Henry Kimber
Comments: Very positive sales experience. Henry was straight forward and honest and I would not hesitate to recomend Livermore Honda to a friend.
Feedback Completed: 02/17/2008
Name: David
Comments: I worked with Steve Locke and everything went very smoothly. From the initial quote, which was only $99 over my hoped for target price, to the purchase process it was a very pleasant experience. Steve is a great guy and wa attentive but not at all pushy. He provided all the information I needed. I will recommend Livermore Honda to friends who are looking for a new car.
Feedback Completed: 02/05/2008
Dealership Name: Livermore Auto Mall
Name: Alan
Comments: My original visit was on 1/21/08, and Richard helped me. He was very kind and knowledgable. The exact car I was looking for was not on the lot, but Richard researched a bit, and said the dealership should get one in the next week or so. The next weekend, Richard called me, and said it had arrived. When I came in to see and purchase, Richard was on a day-off, so Joseph helped me. He too was great. This was the best experience I have ever had purchasing a car.
Feedback Completed: 03/03/2008
Name: Patrick
Comments: We are extremely satisfied with our purchase. Kathy Gothard was most helpful in getting us the vehicle we wanted at an attractive price. Since we live in Livermore, we always want to try to give our business to local companies. Thanks Pat & Peggy EganThanks!!
Feedback Completed: 03/03/2008
Name: Patrick
Comments: We are extremely satisfied with our purchase. Kathy Gothard was most helpful in getting us the vehicle we wanted at an attractive price. Since we live in Livermore, we always want to try to give our business to local companies. Thanks Pat & Peggy Egan
Feedback Completed: 04/06/2008
Dealership Name: Livermore Auto Mall
Name: Andrea
Comments: I purchased my car in Tracy, and recently moved to Livermore. Since moving here I've always taken my CR-V to Tracy Honda. The reason I brought it to Livermore was because I saw a sign on someone's van that said "Livermore Honda Sucks!" It made me laugh and made me want to find out for myself! So I brought the car in for an oil change. When the gentleman approched me I told him I wanted an oil change. He asked me if my light was on? I said no, the only light that was on was the tire pressure light. I stated that the oil life was down to 50% and I was getting freaked out because I had gone about 5,000 miles without changing it. He just kinda smiled and said don't panic, he explained to me about the light coming on when it needs service. I was so impressed with his knowledge and not wanting to just take my money like Tracy Honda! I've taken my car to Tracy, and they changed the oil every time! When it didn't even need it. I hope you find out the gentlemans name and acknowledge his professional service and knowledge, he is an asset to your company! My next sticker will say "Tracy Honda Sucks!!" Thank you!
Feedback Completed: 04/08/2008
Dealership Name: Livermore Auto Mall
Name: Marc
Comments: The people at Livermore Honda made this car buying experience the best I have ever had. Matin was an outstanding salesman. He was knowledgable, but when he didn't know something, he found out right away instead of trying to fake it. He was dressed impecably and had a very professional appereance and manner usually seen only from top managers. The negotiation process was also painless. I did my homework on invoice prices and made a very reasonable offer which was accepted. The purchace process was also well done with no pressure sales tactics and the process was very quick and easy. The most important things to me in business negotiations are honesty and not wasting my time. Livermore Honda exceeded my expectations and I would be happy to recommend them to anyone interested.
Feedback Completed: 04/21/2008
Dealership Name: Livermore Auto Mall
Name: Raymond
Sales Employee: Chari Taw
Comments: We were very satisfied with the completed transaction. Both John Belli and Chari Taw created a relaxed atmosphere and were extremely knowledgeable. They answered all of our questions. They made the purchase of the Honda an easier experience than anticipated. Ray and Charlotte
Feedback Completed: 05/06/2008
Dealership Name: Livermore Auto Mall
Name: Ryan
Sales Employee: Henry Kimber
Overall Score: N/A
Comments: My experience buying my Honda Civic Hybrid at Livermore Honda was excellent. I cannot complain about any part of it. Henry was a pleasure to work with. Thanks.
Feedback Completed: 05/27/2008
Dealership Name: Livermore Auto Mall
Name: David
Sales Employee: Joseph Hashimi
Comments: Joseph is a wonderful and patient sales person. He made the transaction so easy. We will tell our friends Thank you
Feedback Completed: 06/20/2008
Dealership Name: Livermore Auto Mall
Sales Employee: Maria Roberts
Comments: Maria was extremely helpful and made the process of purchasing a new care easy. I will tell other people looking to buy a Honda, to go to Livermore Honda and tell them about the staff. Everyone we came across was friendly and helpful
Feedback Completed: 05/13/2008
Dealership Name: Livermore Auto Mall
Name: Donald
Comments: I had a very good sales experience from Steve Locke, who sold me a Honda Civic 4 dr Hybird on Thur, 5/8. Steve was very professional, knowledgeble, and went the extra mile to offer the best service possible. I would recommend him to other interested Honda customers. Feedback Completed: 06/29/2008
Dealership Name: Livermore Auto Mall
Name: Ken
Service Writer: Barry Strock
Comments: I had taken my Civic to Big O tires for a tire rotation since I had bought my tires from them and they proceeded to tell me that I would need about $2,000 worth of repairs. I decided to bring my car to Honda and I met Barry Strock. I told him my issue and he took a look at the car and within just a few hours explained I only needed to deal with my brakes and the rest of the items checked out fine. It's that type of honesty and integrity that will keep me coming back to Livermore Honda! Thanks again Barry!
Feedback Completed: 07/07/2008
Name: Jackson
Sales Employee: Maria Roberts
Comments: Maria Roberts provided excellent customer service and was the reason I purchased my 2009 Honda Pilot.
Feedback Completed: 07/14/2008
Name: James
Sales Employee: Maria Roberts
Comments: We simply had a care free, unstressful, and enjoyable experience buying a new Honda Odyssey from you. Using your internet sales department really seemed like the best way to buy a car. Thank you so much and we will give Livermore Honda our highest recommendations.
Feedback Completed: 07/15/2008
Name: Daniel
Sales Employee: Joe Sposito
Comments: Thank you for the wonderful not pressure service you provided. Little Joe was very professional my wife and I are very excited about our new car. We will consider buying there in the future for our younger daughters car Thanks Again Danny & Linda